Terms of Service

1. Provider

These Terms of Service ("Terms") govern the use of the video-processing services provided by:

"We", "us", and "our" refer to the provider named above.

The email address legal@stereolift.com also serves as our single point of contact under Articles 11 and 12 of the Digital Services Act for Member State authorities, the European Commission, the European Board for Digital Services, and recipients of the service. Communication is possible in English and German.

2. Scope of Service

2.1 We provide digital video-processing services for customer-supplied files in accordance with the functionality, options, and specifications shown in the ordering flow.

2.2 Our service is a private, user-specific processing service. Public publication, public hosting, public sharing, public discovery, or public indexing of customer files is not part of the service.

• successful processing of every file,
• suitability for a particular purpose not expressly agreed,
• any particular artistic, aesthetic, or subjective result,
• technical identity with the source file, including identical container format, codec, bitrate, metadata, or artifact-free output,
• or compatibility beyond the formats, settings, and target environments expressly stated by us.

• the service description shown in the ordering flow,
• the selected processing options,
• these Terms,
• and any express individual agreement in text form.

2.5 We may offer different payment methods or commercial features, including On Demand payment and Business Credits. Business Credits are available only to business customers acting for business or professional purposes and are governed in particular by clause 7.

3. Customer Content and Customer Responsibility

3.1 You may only upload or otherwise provide files for which you have all rights, permissions, and legal authority required for the requested processing.

3.2 You represent and warrant that your uploaded or provided content, and its processing under these Terms:

• does not violate applicable law,
• does not infringe any third-party rights,
• does not contain malware or harmful code,
• and does not otherwise abuse or endanger our service.

3.3 You remain responsible for the legality of the content you submit, for maintaining your own backup copies of your source files, and for downloading the processed output during the availability period stated by us.

3.4 Input content and processed output. You remain responsible for ensuring that you have all rights, permissions, and legal authority required for the content you upload and for your intended use of the processed output. StereoLift does not grant rights in third-party materials, persons, music, trademarks, copyrighted works, or other protected elements contained in your input files or outputs. Unless a separate agreement or order-specific license states otherwise, Business Credits do not by themselves create any special commercial-use, public-use, advertising, broadcast, resale, or enterprise license requirement or permission. Any future differentiated output license or usage restriction applies only if it is expressly stated and accepted before the relevant order.

4. Technical and Operational Feasibility

4.1 All processing is subject to technical and operational feasibility and available capacity.

4.2 Even if a file passes preliminary checks, probing, format analysis, price estimation, or other pre-validation, that does not guarantee that the requested processing can actually be completed successfully in the individual case.

4.3 File-specific, format-specific, content-specific, hardware-related, software-related, operational, payment-related, or otherwise unforeseeable issues may prevent successful completion or acceptance of an order.

5. Contract Formation

5.1 The presentation of services, prices, Business Credit packages, estimates, or payment methods on our website or in our ordering system does not constitute a binding offer by us.

5.2 By completing the final binding order step shown in the checkout flow, you submit a binding offer to enter into a contract for the selected service, conversion, or Business Credit top-up.

For On Demand paid processing orders, the final binding order step is completed in the payment interface provided during checkout. For eligible no-payment conversions, it is completed when you select the free-tier option and start the free conversion from the checkout flow. For Business Credit top-ups, it is completed when you complete the Stripe payment step for the selected Business Credit package after making the required business-customer declaration. For credit-paid conversions, it is completed when you start the business conversion using Business Credits from the checkout flow.

5.3 Any automatically generated message or status indicating creation of an order, receipt of an order request, opening of a payment session, payment authorization, payment completion, pending Business Credits, start of technical processing, free-tier verification, or processing progress does not by itself constitute acceptance of your offer.

• for processing orders, by making the processed output available for download or other access, or by separately declaring acceptance or availability in text form, whichever occurs first;
• for Business Credit top-ups, by crediting the purchased Business Credits to the relevant email identity, or by separately declaring acceptance in text form, whichever occurs first.

5.5 Before acceptance, we may reject or refrain from accepting your offer, in particular if:

• the requested processing is technically or operationally infeasible or unsuccessful,
• capacity is unavailable,
• where applicable, payment authorization, payment capture, payment completion, tax calculation, or payer-identity verification fails,
• where applicable, required Stripe, billing, tax, business-customer, declaration, package, or ledger evidence is missing, inconsistent, or unverifiable,
• fraud, abuse, sanctions, or compliance checks fail,
• required order, customer, payment, eligibility, or file information is missing, inconsistent, or unverifiable,
• or the order, content, customer status, declaration, payment method, or intended use would breach law or these Terms.

• no contract for the requested processing or top-up is formed,
• we are not obliged to supply the requested output or credit the requested Business Credits,
• where applicable, any uncaptured payment authorization may be released, canceled, or allowed to expire,
• where applicable, debited Business Credits may be restored to the Business Credits balance,
• and where an amount has already been captured or paid but no contract is formed and no amount is owed to us, we will issue a refund or reversal, subject to lawful set-off, fraud or security checks, chargeback or dispute handling, and payment-provider processes.

5.7 The technical steps leading to contract conclusion depend on the type of order:

You select the desired service, enter the requested order data, review and correct your inputs, continue to the hosted payment interface, and complete the payment-binding step there.

You select the free-tier option where available, enter and review the requested order data, correct your inputs where necessary, and start the free conversion from the checkout flow.

You select a Business Credit package, enter or confirm the email identity and required business or professional information, actively confirm the required business-customer declaration, continue to Stripe Checkout, enter or confirm billing and tax information, and complete the Stripe payment step.

You verify email ownership through the restore or authentication flow, select the desired service, enter and review the requested order data, correct your inputs where necessary, select or confirm Business Credits as the payment method where sufficient Business Credits are available, and start the business conversion using Business Credits.

In all cases, a contract is formed only if and when we accept your offer under clause 5.4.

5.8 Before completing the binding order step, you can review and correct your inputs using the provided interface controls or, where applicable, by leaving the payment interface and returning to the previous step.

5.9 We store the order data, top-up data, ledger records, payment references, tax and billing evidence, customer declarations, and the version identifiers of the legal documents applicable to your order or top-up as required for contract, tax, accounting, fraud-prevention, and legal-retention purposes. The specific contract text applicable to your individual order is not made separately retrievable through the website after contract conclusion. Where legally required, the applicable Terms and Withdrawal Information are provided on a durable medium.

5.10 The language available for concluding the contract is English. We are not subject to any specific code of conduct unless expressly stated otherwise.

6. Prices and Payment

6.1 The prices shown in the ordering flow apply. Where an eligible no-payment conversion is shown and accepted as such, the price is EUR 0.00.

6.2 For paid orders and Business Credit top-ups, the authoritative amount payable is the amount shown to you in the final payment-binding step. For credit-paid conversions, the authoritative Business Credit price is the Business Credit price shown to you before you start the conversion.

6.3 Taxes, including VAT, are charged where legally required. Tax treatment depends on applicable law and the billing or tax information provided during checkout.

6.4 For On Demand paid processing orders where payment is initially only authorized, capture takes place only after successful processing, successful output validation, and acceptance of your offer.

6.5 For accepted no-payment conversions, no payment is collected, no payment authorization is created, and no monetary refund is due because no payment has been received. Your mandatory statutory rights remain unaffected.

6.6 No-payment conversions are limited promotional offers for eligible files and selected output settings. Eligibility is determined by our server-side checks and may depend on technical file properties, selected output settings, available capacity, and fair-use or abuse-prevention limits. We may apply such limits by order, customer or contact detail, browser or device signal, network, or technical file/content identifier. No user is entitled to repeated no-payment conversions or to continued availability of the free tier for future orders.

6.7 Business Credits are paid for through Stripe top-up checkout only. Business Credits cannot be used to buy more Business Credits. A conversion is either paid On Demand through the available payment interface, paid fully with Business Credits where sufficient Business Credits are available, or treated as an eligible no-payment conversion where expressly shown. Mixed card-plus-credit payment is not available unless expressly offered in the ordering flow.

7. Business Credits

7.1 Business-customer status. Business Credits are available only to customers acting in a business or professional capacity, including companies, entrepreneurs, freelancers, professional creators, and public institutions. They are not available to consumers. By purchasing Business Credits and by starting a conversion paid with Business Credits, you confirm that the relevant purchase or order is placed in exercise of your trade, business, freelance, creator, professional, or public-institution activity and not predominantly for private or personal purposes.

7.2 No additional content or output rights. Business Credits are a payment and eligibility method for StereoLift business/professional conversion orders. They do not grant, expand, restrict, or replace any rights to input content or processed output. Your rights and responsibilities regarding uploaded files and processed outputs are governed by these Terms, applicable law, and any separate agreement or specific license terms expressly accepted for the relevant order.

7.3 Business Credits are closed-loop prepaid service credits for StereoLift business/professional conversion services only. They are internally denominated in euro cents as service-credit value. EUR 0.01 service-credit value equals one cent of Business Credit balance. Business Credits are not money, e-money, a payment account, stored money, a deposit, funds, a withdrawable balance, or a cash balance.

7.4 Business Credits are issued to the normalized email identity used for the purchase and the business/professional use declared at purchase. Viewing the Business Credit balance, viewing Business Credit activity, and spending Business Credits require verified ownership of that email identity through the restore or authentication flow. If you enter an incorrect email address, the Business Credits are assigned to that email address and cannot be viewed or spent without proving ownership of that email address. Contact us before the Business Credits are used if you believe that an email address was entered incorrectly.

7.5 Business Credit packages are defined by us server-side and may include promotional bonus Business Credits. The payment amount and the amount of Business Credits granted may differ. Example package descriptions may state: "Pay EUR 100.00 net plus applicable VAT/tax. Receive EUR 150.00 Business Credits, including EUR 50.00 promotional bonus Business Credits." The packages, bonus amounts, minimum charges, and commercial conditions available for future purchases may be changed or withdrawn for future contracts.

7.6 Business Credits are granted only after verified payment confirmation and successful reconciliation of the required package, payment, billing, tax, business-customer declaration, and ledger evidence. If payment confirmation or reconciliation is delayed, the top-up may be shown as pending. Pending Business Credits are not spendable.

7.7 A VAT ID or tax ID may be requested or collected, but it is not always required to purchase Business Credits. Reverse charge, zero-rated tax treatment, or other tax treatment applies only where the applicable law and the payment or tax calculation provider support it based on the billing and tax information provided. Later changes to business name, billing address, VAT ID, tax status, or account details do not change the tax treatment of Business Credits already purchased.

7.8 Business Credits are intended as prepaid service credits for the tax and billing treatment shown in the top-up checkout and invoice or receipt. Future redemption of Business Credits for eligible StereoLift conversions is an internal credit redemption and does not create a separate card payment. We may store and use the relevant top-up, tax, billing, payment, and declaration evidence for accounting, tax, fraud-prevention, dispute-handling, and legal-retention purposes.

7.9 Business Credits are non-transferable and non-resellable. They may not be sold, transferred, assigned, shared, pooled, or used by another person, legal entity, or email identity without our express consent. Business Credits may not be redeemed for money except where required by law or expressly agreed by us.

7.10 Promotional bonus Business Credits are granted without additional payment, have no cash value, and are not refundable except where required by law or expressly agreed by us. If a Business Credit package is refunded in whole or in part, the refundable amount is calculated based on the amount actually paid for the relevant package, not on the nominal amount of promotional bonus Business Credits. Corresponding Business Credits, including bonus Business Credits, may be canceled or reversed when a refund, chargeback, payment dispute, payment failure, or correction occurs.

7.11 Business Credits do not have a contractual expiry date while the Business Credits system is operated. Statutory limitation periods remain unaffected. If we discontinue the Business Credits system or can no longer provide the relevant services, unused paid Business Credit value will be handled in accordance with applicable law or by an equivalent remedy chosen by us where legally permissible. Promotional bonus Business Credits have no cash value unless mandatory law requires otherwise.

7.12 Buying Business Credits does not purchase any specific future conversion, video length, frame count, resolution, processing time, feature, compute capacity, availability window, discount level, or future price. Conversion prices are calculated when you start a conversion, based on the current pricing policy, source media, output settings, selected conversion type, current compute or server costs, and other pricing factors shown in the ordering flow. We may change future conversion prices and Business Credit package offers for future orders. We do not reduce your existing nominal Business Credit balance merely because future conversion prices or package offers change.

7.13 For credit-paid conversions, Business Credits are debited immediately when the conversion starts. If we cannot complete or accept the credit-paid conversion, the debited Business Credits are restored to the Business Credits balance through a ledger entry. No Stripe authorization, capture, or card refund is created for the internal restoration of Business Credits.

7.14 Payment issues and temporary suspension of Business Credits. If a Business Credit top-up, refund, chargeback, payment dispute, fraud review, manifest error, abuse review, or payment-provider process relates to Business Credits assigned to an email identity, we may temporarily suspend spending of Business Credits for that email identity for the period reasonably necessary to investigate the issue, prevent misuse, or resolve the disputed, refunded, reversed, or unpaid amount. Where technically and legally possible, the recorded Business Credits balance remains visible during the suspension. Unused paid Business Credit value will not be canceled except to the extent reasonably necessary to correct a refund, chargeback, payment dispute, payment reversal, manifest error, abuse, false business-customer declaration, or other case permitted by these Terms or applicable law. Promotional bonus Business Credits may be canceled or adjusted in connection with the related paid Business Credits.

7.15 The Business Credit ledger and related payment records determine the Business Credit balance unless you prove a manifest error. We may correct manifest errors, duplicate entries, failed payments, refunded payments, chargebacks, or failed conversions through additional ledger entries.

8. Delivery, Access, and Availability

8.1 After acceptance, we make the processed output available by the access method described in the ordering flow or in our availability notice.

8.2 Unless expressly stated otherwise, any processing times shown by us are estimates only and not guaranteed deadlines.

8.3 Unless otherwise expressly stated in the ordering flow or availability notice, processed outputs remain available for download for 7 days from the time they are first made available.

8.4 Technical download links, tokens, or other access credentials may have shorter technical validity periods and may need to be reissued while the output remains available.

8.5 We may delete or disable access to the processed output after the availability period ends.

8.6 We may delete input files, temporary uploads, sealed copies, and processing artifacts once they are no longer needed for upload handling, verification, processing, troubleshooting, fraud or abuse handling, or legal retention.

8.7 Unless expressly agreed otherwise, we do not owe permanent storage, archival hosting, or later restoration of any input or output file. Restore or recovery tools, where offered, do not extend the output-availability period.

9. Consumer Rights

9.1 If you are a consumer, you may have a statutory right of withdrawal. Details are provided in the separate Withdrawal Information made available before checkout and, where required by law, on a durable medium.

9.2 If you are a consumer and request immediate performance before the withdrawal period expires, any legally required declarations are collected separately during checkout where required by law. Where the law entitles us to proportionate payment for services already provided before an effective withdrawal, that remains unaffected.

9.3 Your statutory rights regarding non-conforming digital products remain unaffected.

9.4 Where legally permitted, we are entitled to first bring the service into conformity, including by re-processing, re-delivery, or technical correction, before price reduction, termination, or refund applies.

9.5 Mere subjective dissatisfaction with an output does not by itself mean that the service is non-conforming if the service conforms to the agreed specification and service description.

9.6 Business Credits are not offered to consumers. If you are acting as a consumer, you must not purchase or use Business Credits. Consumer withdrawal information applies only to consumer contracts and not to Business Credit top-ups or credit-paid conversions that are entered into on the basis of your business-customer declaration.

10. Business Customers

10.1 If you are acting in the exercise of a trade, business, or profession, claims for defects are initially limited to cure at our option.

10.2 If cure finally fails, is impossible, or is unreasonable, you may reduce the price. Termination is excluded except to the extent mandatory law prevents that exclusion.

10.3 The limitation period for defect claims by business customers is one year from the time the output is first made available unless mandatory law provides otherwise.

10.4 If you are acting as a business, you shall indemnify us against third-party claims, losses, and reasonable defense costs arising from your content or your use of the service, unless we are responsible for the relevant breach.

10.5 If you purchase or use Business Credits, you must ensure that the purchase and use are attributable to your business or professional activity. If you make the required business-customer declaration even though the transaction is not for business or professional purposes, we may reject or suspend the relevant top-up or conversion, block or reverse affected Business Credits, and take further action permitted by law or these Terms.

11. Prohibited Use; Restriction and Removal

11.1 You must not use the service for illegal, infringing, fraudulent, abusive, or technically harmful purposes.

11.2 You must not misuse Business Credits, including by attempting to purchase or use them as a consumer, using false or misleading business-customer information, transferring or reselling them without our consent, attempting to redeem them for cash, using them for another legal person without our consent, manipulating credit balances, exploiting duplicate ledger entries, or abusing payment disputes or chargebacks.

11.3 We may, without prior notice where reasonably necessary, reject offers, suspend or stop processing, refuse acceptance, disable or delete input files, output files, download links, access credentials, restore access, or Business Credit access, freeze or reverse affected Business Credits, and block download or other access where there is a legal or contractual reason to do so, including:

• legal violations,
• rights infringements,
• official or court orders,
• violations of these Terms,
• fraud or abuse investigations,
• payment failures, chargebacks, or payment disputes,
• false, inconsistent, or unverifiable customer, business, billing, tax, payment, or declaration information,
• or threats to the security, integrity, or availability of the service.

11.4 Where mandatory law requires, we will inform the affected user in text form of the restriction or removal and the reasons for it.

11.5 Notices regarding allegedly illegal content or unlawful use of the service may be submitted through the notice channel identified on our website or sent to abuse@stereolift.com.

• sufficient identification of the relevant file, job, order, or content,
• an explanation of why the content is alleged to be illegal,
• the notifier's name and contact details,
• and a statement that the notifier believes in good faith that the information provided is accurate and complete.

11.6 We may preserve relevant data, logs, ledger records, payment records, tax records, declaration evidence, and other evidence where reasonably necessary to investigate abuse, handle disputes or chargebacks, defend claims, correct ledger or payment issues, or comply with law.

12. Liability

• for intent and gross negligence,
• for injury to life, body, or health,
• under the Product Liability Act,
• to the extent of any expressly assumed guarantee,
• and in all other cases of mandatory statutory liability.

12.2 In cases of slight negligence, we are liable only for breach of essential contractual obligations and only limited to the typical, foreseeable damage.

12.3 Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.

12.4 Except as stated above, liability for slight negligence is excluded.

12.5 Mandatory statutory rights of consumers remain unaffected.

13. Data Protection

Information on how we process personal data is set out in our separate Privacy Policy. For Business Credits, this may include processing and retention of email identity, business/professional declaration evidence, payment references, invoice references, tax and billing evidence, ledger records, fraud-prevention records, support communications, and legally required accounting or tax records.

14. Changes to These Terms

14.1 The version of the Terms incorporated at the time of the relevant order or Business Credit top-up applies to that order or top-up.

14.2 We may update these Terms for future contracts.

14.3 Where mandatory law requires, including under the Digital Services Act, we will inform affected recipients of significant changes to these Terms.

15. Governing Law and Jurisdiction

15.1 These Terms and any contract between you and us are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

15.2 If you are a consumer habitually resident in another country, mandatory consumer-protection provisions and mandatory jurisdiction rules of that country remain unaffected to the extent applicable despite a choice of German law.

15.3 If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is our registered office in Germany. We may also bring claims at your general place of jurisdiction.