Terms of Service

1. Provider

These Terms of Service ("Terms") govern the use of the video-processing services provided by:

"We", "us", and "our" refer to the provider named above.

The email address legal@stereolift.com also serves as our single point of contact under Articles 11 and 12 of the Digital Services Act for Member State authorities, the European Commission, the European Board for Digital Services, and recipients of the service. Communication is possible in English and German.

2. Scope of Service

2.1 We provide on-demand digital video-processing services for customer-supplied files in accordance with the functionality, options, and specifications shown in the ordering flow.

2.2 Our service is a private, user-specific processing service. Public publication, public hosting, public sharing, public discovery, or public indexing of customer files is not part of the service.

• technical identity with the source file, including identical container format, codec, bitrate, metadata, or artifact-free output,

• or compatibility beyond the formats, settings, and target environments expressly stated by us.

• and any express individual agreement in text form.

3. Customer Content and Customer Responsibility

3.1 You may only upload or otherwise provide files for which you have all rights, permissions, and legal authority required for the requested processing.

3.2 You represent and warrant that your uploaded or provided content, and its processing under these Terms:

• and does not otherwise abuse or endanger our service.

3.3 You remain responsible for the legality of the content you submit, for maintaining your own backup copies of your source files, and for downloading the processed output during the availability period stated by us.

4. Technical and Operational Feasibility

4.1 All processing is subject to technical and operational feasibility and available capacity.

4.2 Even if a file passes preliminary checks, probing, format analysis, price estimation, or other pre-validation, that does not guarantee that the requested processing can actually be completed successfully in the individual case.

4.3 File-specific, format-specific, content-specific, hardware-related, software-related, operational, payment-related, or otherwise unforeseeable issues may prevent successful completion or acceptance of an order.

5. Contract Formation

5.1 The presentation of services on our website or in our ordering system does not constitute a binding offer by us.

5.2 By completing the final binding order step shown in the checkout flow, you submit a binding offer to enter into a contract for the selected processing service. For paid orders, that step is completed in the payment interface provided during checkout. For eligible no-payment conversions, that step is completed when you select the free-tier option and start the free conversion from the checkout flow.

5.3 Any automatically generated message or status indicating creation of an order, receipt of an order request, opening of a payment session, payment authorization, start of technical processing, free-tier verification, or processing progress does not by itself constitute acceptance of your offer.

whichever occurs first.

5.5 Before acceptance, we may reject or refrain from accepting your offer, in particular if:

• the requested processing is technically or operationally infeasible or unsuccessful,

• where applicable, payment authorization, payment capture, or payer-identity verification fails,

• required order, customer, payment, eligibility, or file information is missing, inconsistent, or unverifiable,

• or the order, content, or intended use would breach law or these Terms.

• where applicable, any uncaptured payment authorization may be released, canceled, or allowed to expire,

• and where applicable, if an amount has already been captured, we may issue a refund where legally required or where we choose to do so.

5.7 The technical steps leading to contract conclusion are: selection of the desired service and entry of the requested order data in the checkout flow; review and correction of the selected order data; submission of your offer by completing the final binding order step; for paid orders, transition to the hosted payment interface and completion of the payment-binding step there; for eligible no-payment conversions, starting the free conversion from the checkout flow; and contract formation only if and when we accept your offer under clause 5.4.

5.8 Before completing the binding order step, you can review and correct your inputs using the provided interface controls or, where applicable, by leaving the payment interface and returning to the previous step.

5.9 We store the order data and the version identifiers of the legal documents applicable to your order. The specific contract text applicable to your individual order is not made separately retrievable through the website after contract conclusion. Where legally required, the applicable Terms and Withdrawal Information are provided on a durable medium.

5.10 The language available for concluding the contract is English. We are not subject to any specific code of conduct unless expressly stated otherwise.

6. Prices and Payment

6.1 The prices shown in the ordering flow apply. Where an eligible no-payment conversion is shown and accepted as such, the price is EUR 0.00.

6.2 For paid orders, the authoritative amount payable is the amount shown to you in the final payment-binding step.

6.3 Taxes, including VAT, are charged where legally required. Tax treatment depends on applicable law and the billing or tax information provided during checkout.

6.4 For paid orders where payment is initially only authorized, capture takes place only after successful processing, successful output validation, and acceptance of your offer.

6.5 For accepted no-payment conversions, no payment is collected, no payment authorization is created, and no monetary refund is due because no payment has been received. Your mandatory statutory rights remain unaffected.

6.6 No-payment conversions are limited promotional offers for eligible files and selected output settings. Eligibility is determined by our server-side checks and may depend on technical file properties, selected output settings, available capacity, and fair-use or abuse-prevention limits. We may apply such limits by order, customer or contact detail, browser or device signal, network, or technical file/content identifier. No user is entitled to repeated no-payment conversions or to continued availability of the free tier for future orders.

7. Delivery, Access, and Availability

7.1 After acceptance, we make the processed output available by the access method described in the ordering flow or in our availability notice.

7.2 Unless expressly stated otherwise, any processing times shown by us are estimates only and not guaranteed deadlines.

7.3 Unless otherwise expressly stated in the ordering flow or availability notice, processed outputs remain available for download for 7 days from the time they are first made available.

7.4 Technical download links, tokens, or other access credentials may have shorter technical validity periods and may need to be reissued while the output remains available.

7.5 We may delete or disable access to the processed output after the availability period ends.

7.6 We may delete input files, temporary uploads, sealed copies, and processing artifacts once they are no longer needed for upload handling, verification, processing, troubleshooting, fraud or abuse handling, or legal retention.

7.7 Unless expressly agreed otherwise, we do not owe permanent storage, archival hosting, or later restoration of any input or output file. Restore or recovery tools, where offered, do not extend the output-availability period.

8. Consumer Rights

8.1 If you are a consumer, you may have a statutory right of withdrawal. Details are provided in the separate Withdrawal Information made available before checkout and, where required by law, on a durable medium.

8.2 If you are a consumer and request immediate performance before the withdrawal period expires, any legally required declarations are collected separately during checkout where required by law. Where the law entitles us to proportionate payment for services already provided before an effective withdrawal, that remains unaffected.

8.3 Your statutory rights regarding non-conforming digital products remain unaffected.

8.4 Where legally permitted, we are entitled to first bring the service into conformity, including by re-processing, re-delivery, or technical correction, before price reduction, termination, or refund applies.

8.5 Mere subjective dissatisfaction with an output does not by itself mean that the service is non-conforming if the service conforms to the agreed specification and service description.

9. Business Customers

9.1 If you are acting in the exercise of a trade, business, or profession, claims for defects are initially limited to cure at our option.

9.2 If cure finally fails, is impossible, or is unreasonable, you may reduce the price. Termination is excluded except to the extent mandatory law prevents that exclusion.

9.3 The limitation period for defect claims by business customers is one year from the time the output is first made available unless mandatory law provides otherwise.

9.4 If you are acting as a business, you shall indemnify us against third-party claims, losses, and reasonable defense costs arising from your content or your use of the service, unless we are responsible for the relevant breach.

10. Prohibited Use; Restriction and Removal

10.1 You must not use the service for illegal, infringing, fraudulent, abusive, or technically harmful purposes.

10.2 We may, without prior notice where reasonably necessary, reject offers, suspend or stop processing, refuse acceptance, disable or delete input files, output files, download links, access credentials, or restore access, and block download or other access where there is a legal or contractual reason to do so, including:

• or threats to the security, integrity, or availability of the service.

10.3 Where mandatory law requires, we will inform the affected user in text form of the restriction or removal and the reasons for it.

10.4 Notices regarding allegedly illegal content or unlawful use of the service may be submitted through the notice channel identified on our website or sent to abuse@stereolift.com.

• sufficient identification of the relevant file, job, order, or content,

• and a statement that the notifier believes in good faith that the information provided is accurate and complete.

10.5 We may preserve relevant data, logs, and evidence where reasonably necessary to investigate abuse, defend claims, or comply with law.

11. Liability

• and in all other cases of mandatory statutory liability.

11.2 In cases of slight negligence, we are liable only for breach of essential contractual obligations and only limited to the typical, foreseeable damage.

11.3 Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.

11.4 Except as stated above, liability for slight negligence is excluded.

11.5 Mandatory statutory rights of consumers remain unaffected.

12. Data Protection

Information on how we process personal data is set out in our separate Privacy Policy.

13. Changes to These Terms

13.1 The version of the Terms incorporated at the time of the relevant order applies to that order.

13.2 We may update these Terms for future contracts.

13.3 Where mandatory law requires, including under the Digital Services Act, we will inform affected recipients of significant changes to these Terms.

14. Governing Law and Jurisdiction

14.1 These Terms and any contract between you and us are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

14.2 If you are a consumer habitually resident in another country, mandatory consumer-protection provisions and mandatory jurisdiction rules of that country remain unaffected to the extent applicable despite a choice of German law.

14.3 If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is our registered office in Germany. We may also bring claims at your general place of jurisdiction.